Frequently Asked Questions
Explore The Finer Details
Plan your getaway, arrive with ease, and enjoy the bliss of The Princess by discovering more about everything we have to offer, including information about our accommodations, dining experiences, on-property events, and more.
Resort FAQs
Yes. We have transportation options for a private car, group transfers and car rentals.
Individual Guests - Transtyle Sedan
As Fairmont Scottsdale Princess' preferred individual service, our guests can arrive with ease.
- For advance reservations, please call 800.410.5479.
- To request pick-up from the airport terminal, look for the transportation board near the baggage claim area.
- The Fairmont Scottsdale photograph is featured with a direct telephone line to an operator who will send a vehicle upon request.
Group Transfers – Adventure And Experiences Department
Our in-house group provider will assist with group transfer arrangements.
- Professionally managed with up-to-date flight schedule monitoring.
- Individual, one-way transfer rates available upon request.
- Direct billing available to your Master Account with approved credit.
- Please contact them at 480.585.2646 or StudioF@fairmont.com.
Car Rental
For more information on car rental services, call 480.585.4848.
Find a lower qualifying rate online and we’ll match it and give you a 10% discount when you book directly through Fairmont Hotels and Resorts Global Reservation Center, subject to terms and conditions.
Yes. For an additional $50 per night, friendly dogs and cats can enjoy the ultimate luxury pet friendly resort experience, complete with a plush pet bed, food bowl and water bowl, food mat, toys and treats. Our staff is available to assist with dog walking. For all pets, a charge of $150 cleaning fee is applied per stay. In the event extra servicing to the room is required upon check-out, additional fees apply.
Please contact the hotel directly and ask for the Leisure Service Department, at 480.585.7244 to make the necessary arrangements for your pet.
All ALL - Accor Live Limitless - to enhance your travel experience at the Princess. Membership is complimentary and is designed to help you travel how you want to. Receive personalized benefits, privileges and savings to suit your travel needs, including complimentary internet, a welcome beverage, early check-in or late check-out, and more!
Yes. Reserve a cabana, daybed or day at one of our pools through Resort Pass.
Fairmont Scottsdale Princess also welcomes anyone to the resort to enjoy the restaurants, spa and shopping.
Yes. With 830 tons of white sand and a giant Splash Pad, Sunset Beach, Fairmont Scottsdale’s sixth and largest pool, is Arizona’s only white sand beach, complete with lounge chairs right in the sand under swaying palm trees.
Yes. Our pools are heated to a perfect 82 degrees during the winter months for year-round enjoyment.
Reservations are not required, but our restaurants do sell out. We recommend making reservations 2 weeks in advance. Call 480.585.2694
Fishing is available throughout the year, excluding during the Christmas at the Princess season due to holiday light installations.
Visit Trailblazers Family Recreation Center for fishing poles for any of our three catch-and-release lagoons. The two-hour loan includes pole, bait, tackle box and supplies for two hours. Available from 9 am - 5 pm.
The best way to view fireworks at the Princess are from our grounds as an overnight guest at our resort or after dining in one of our restaurants. Our fireworks are designed to be enjoyed from Sunset Beach and can also be enjoyed from Lagoon Lawn.
To explore employment opportunities with Fairmont, please visit our Careers website.
The hotel has three parking lots, one for each section of the hotel:
Resort Guests
Overnight valet service is $38 per evening. Self-parking is offered at $25 per night.
Visitors
Valet parking: Daily $15
Self parking hourly:
- 30-min: complimentary
- 30-min - 3 hours: $9
- 3 - 8 hours: $14
- 8 - 10 hours: $18
- 10+ hours: $25
Please Note: Valet parking fee does not apply to guests dining at Bourbon Steak, La Hacienda, Ironwood American Kitchen, Toro Latin Restaurant & Rum Bar or guests visiting Well & Being Spa.
Parking rates subject to change due to seasonal events.
Check-in time is 4 pm.
Check-out time is 11 am.
Yes. Basic internet is included in the Resort Service Charge. Unlimited basic internet access is available in your guest rooms and resort public areas, wireless and wired. Join ALL - Accor Live Limitless to enjoy premium internet.
Yes. Mini refrigerators are available in all rooms. Microwaves may be available in select guest rooms complimentary, based on availability. Please inquire at time of reservation.
Yes. Our Guest Services team would be glad to stow your luggage and belongings securely in a temperature-controlled room prior to check-in or after check-out.
Yes, it is open from 6 am to 7 pm daily. Access to Fairmont Fitness Center is complimentary for all overnight guests.
Access to Well & Being Spa's fitness center and signature group fitness classes are available to guests receiving same-day treatments, staying in Fairmont Gold and Privado or with payment of daily Well and Being gym access fee. Additional charges may be applicable to certain fitness classes and activities.
Yes. Our full-service business center is located in the Princess Conference Center. The FedEx Office Print & Ship Center offers you virtually everything you need — from packing and shipping to signage, copying and last-minute office supplies.
Yes. Our Trailblazers Family Adventure Center is available for children ages 5 to 12 (teens are welcome as junior counselors) to experience a day filled with interactive activities, games, crafts and swimming. Each day of the week also features a themed activity.
Daily | 9AM–1PM
Without Lunch Hours: 9–11:30AM $45/child
With Lunch Hours: 9AM–1PM + $15 lunch fee per child + tax
In the afternoon, the whole family is welcome to enjoy Trailblazers Recreation Center – complimentary for resort guests.
Trailblazers also offers catch-and-release fishing, complimentary basketballs and interactions with our desert animal friends including Cecil the tortoise and Skittles the bearded dragon. For more information or to make a reservation, please call 480.585.7185.
Yes. We are pleased to offer a number of unique onsite shopping experiences at the Fairmont Scottsdale Princess.
- Anna J has some of the finest women's apparel and accessories collections in Scottsdale, including Lilly Pulitzer, Bailey 44, Tom Ford, Tory Burch, Chanel, and Louis Vuitton.
- Maverick features contemporary menswear brands such as John Varvados, Mizzen and Main, Peter Millar, Bugatchi, Ted Baker, and Tom Ford.
- Well & Being Lifestyle Boutique offers the best in skincare, athleisure wear, unique wellness gifts, and cutting-edge CBD products.
- Reflections is open seasonally and offers everything for family swimwear and on-trend pool accessories.
- Trailblazers Pool Shop is your destination for poolside fun with the latest water inflatables, mermaid tails, goggles and sun protection for the family.
- Provisions offers authentically local giftables, the latest in gourmet grab-and-go snacks, Starbucks coffee drinks and gelato and more.
Yes. We are fortunate to have TPC Scottsdale’s lush greens right in our backyard! TPC Scottsdale, home to the annual PGA Tour Waste Management Phoenix Open, has two championship-level golf courses.
Yes, Well & Being Spa is a 44,000 sq. ft desert retreat that offers an innovative fusion of energizing wellness and enlightened relaxation. Our spa was recently recognized as one of USA Today's "10 Best" Reader’s Choice Top 10 Winner Best Hotel Spa. From the exhilaration of Aerial Yoga to the tranquility of a customized aromatherapy massage, you’ll always go home feeling energized and empowered...ready to Live It Well.
Yes. We are delighted to offer five dining and cocktail outlets, plus pool bars at four of our six pools.
La Hacienda, Scottsdale's best Mexican restaurant experience, features a lighter, ingredient-driven approach to Mexican cuisine.
Bourbon Steak is an acclaimed Chef Michael Mina restaurant that represents the height of Scottsdale dining through contemporary American fare, with a focus on all natural, organic and hormone-free cuts of beef, poached and finished over the wood-burning grill.
Toro Latin Restaurant & Rum Bar is one of celebrity Chef Richard Sandoval's Pan-Latin restaurants, overlooking the TPC Scottsdale Stadium course’s 18th hole and features breathtaking views of the McDowell Mountain range. Toro offers suviche – a combination of sushi and ceviche – wok dishes, small plates made for sharing and grilled entrees.
Ironwood American Kitchen is our main dining room, serving breakfast and lunch featuring wood-fired specialties, served in a warm and casual atmosphere.
The Plaza Bar is an indoor/outdoor living room lounge, welcoming guests to unwind with mixology-driven, signature craft cocktails on tap in the Princess Plaza.
Yes. The daily Resort Service Charge is $47 per room, per night (plus applicable tax). View Resort Fee details.
Yes, the resort is compliant with ADA regulations and offers a variety of ADA Accessible room types to welcome our ADA guests.
Yes. The resort shuttle provides access to TPC Stadium and Championship Golf Courses and nearby Grayhawk Golf Club.
Scottsdale is your ideal weekend destination in Arizona. With the history of Old Town, the shopping frenzy at Fashion Square, and golf courses in a stone’s throw distance, Scottsdale should be on the top of your trip list year-round. Our quaint town also plays host to many seasonal festivities. Enjoy the holiday seasons with the fabulous Christmas festivities at Fairmont Scottsdale Princess.
Scottsdale is known as the World’s Finest Golf Destination, and that’s for a reason. The surrounding area hosts above 200 golf courses and the year-round sunny skies are ideal for golf tournaments. Make it a golf vacation at Fairmont Scottsdale Princess with the TPC Scottsdale Stadium and Championship courses right in our backyard!
Relax after your round with spa treatments and massages directed to heal your swing muscles.
Donation Request FAQs
Fairmont Scottsdale Princess Donation Hotline 480-585-4848, Ext. 5000, which gives instructions of how to make a request.
*All requests must be made in writing on the organization’s letterhead and can be mailed to the resort’s street address, emailed to scp.donations@fairmont.com or faxed to 480-585-2612. All requests are reviewed by the Donations Committee.
*If the resort is able to make a donation (typically an overnight stay) the gift certificate will be processed and sent to the contact prior to the event.
Due to the volume of requests we receive, we are unable to respond on whether a donation request is being granted.
To have a sense of what the committee is looking for, here are a few guidelines:
*Must be a 501c3 non-profit organization, preferably in the local community
*It must benefit a wide number of people
*When we donate, it often is for a silent auction for a fund-raiser
*We are unable to make cash donations
*Preferably charities that benefit children or families in need
Let's Roll Summer at the Princess FAQs
May 26 - September 4, 2023
Retro Recess & Arcade
- Wednesday, Thursday, & Sunday | 5 - 9 pm
- Friday & Saturday | 5 - 10 pm
Let's Glo Parties
- Fridays & Saturdays | 8 - 10 pm
Dive-In Movies
- Fridays & Saturdays | 8 - 10 pm
Retro Recess & Arcade
- Wednesday, Thursday, & Sunday | 5 - 9 pm
- Friday & Saturday | 5 - 10 pm
Let's Glo Parties
- Fridays & Saturdays | 8 - 10 pm
Dive-In Movies
- Fridays & Saturdays | 8 - 10 pm
Yes, of course! We also have a wide selection of sizes in skates for guests to borrow and enjoy the roller rink. Please note rollerblades are prohibited.
For all of our guests' safety, we only allow roller skates at this time.
All of the nostalgic summer activities are included with your stay and are complimentary and exclusive to our hotel guests.
Of course! Purchase tickets and parking here to enjoy all of the retro fun at Summer at the Princess.
Retro Recess is available to hotel guests only. Stay with us this summer and enjoy a $100 daily resort credit when you book the Game, Glow & Roll Summer Package
Wristbands are handed out ar check-in for all guests to be able to access the Retro Recess area, as well as access to all six pools on property.
Take good care of your wristband while staying at the resort! It is your pass to access all of the summer activities and the pools. We cannot replace any lost wristbands.
Guests receive wristbands for the total number of guests staying in the hotel room in conjunction with occupancy guidelines. Quantity of wristbands varies by room type.
- King bedroom: Up to 3 wristbands
- Queen/Queen bedrooms: Up to 4 wristbands
- Suites: Up to 5 wristbands
Additional wristbands are not available for purchase
Of course! We'd love to host you for a night of nostalgia will all of your pals. Please reach out to hanna.kelly@fairmont.com
Characters are located in the main lobby during a range of hours.
- Wednesday, Thursday & Friday 2-6 pm
- Saturday 10am - 6pm
- Sunday 10am - 2pm
Summer at the Princess is a cashless event. Credit Card and Room charge are the only forms of payment available to use.
S'mores kits will be available for purchase throughout event to enjoy at our first come first serve fire pits on property in the Retro Recess area.
Christmas At The Princess FAQs
Christmas at the Princess is open nightly from November 18, 2022 through January 2, 2023.
- Enjoy the festive holiday fun Weekdays 5-10p and Weekends 4-11p
- (Extended hours starting December 14th – January 2nd 4-11p daily)
Depending on when a guest visits throughout the holiday season, it is certainly possible to experience all of the activities and attractions in the same evening. That said, with so much holiday cheer spread out throughout our 65-acre property, to fully enjoy the festival and not feel rushed, we recommend joining us for two evenings, or booking an overnight stay at the Princess to receive VIP Express Wristbands that cut down wait time for all attractions.
Yes, Christmas at the Princess is open to the public, and we’d love to invite you and all your family enjoys the Christmas magic. However, this is a ticketed event, and we recommend purchasing before you arrive to ensure availability.
No. After delivering presents on Christmas Eve, Santa and his reindeer fly home to the North Pole to begin preparing for the next Christmas!
To maximize your experience we recommend arriving to the event early as soon as the event opens. This will allow you to embrace all activities with no rush to get everything in. You will need the full night to not miss any of the fun!
Each ride has their own height requirement ranging from 36 inches to 54 inches. See attraction page for specific details. For ice skating at Desert Ice and the Alpine Skate Trail, the only requirement is that they must be able to stand and skate on their own (skating walkers or skating assistance not available).
Sizes start at Junior Size 8 – Adult Size 15. We also offer adjustable double-bladed skates that attach over children’s shoes.
All characters are out in the park nightly. Once you’ve arrived on property, visit one of our information booths and they will happily provide you with a map showing the exact location of all characters. Don’t miss the signature character dance performance 5pm and 9pm nightly in the enchanted plaza!
Yes! Shopping at all of the resort’s retail stores will be available daily from 9 AM – 9 PM.
While we love your furry friends, they will only be allowed on property during the event if they are a service dog.
Access to all event venues is available. See bell staff upon arrival for tips and directions to maximize your event experience. Rides and attractions may have some limitations to help protect the health of those with disabilities.
Photos with Santa does require a ticket, but this also includes the Elf Academy, Mrs. Claus Christmas Carols as well as additional photo ops, and one digital photo with Santa. Personal photos encouraged with the use of phones.
Yes, Personal photos encouraged with the use of phones.
Overnight resort guests receive complimentary nightly admission to the festival and are provided VIP wristbands to use the express lane at the attractions.
Early bird gets the savings! See all of our seasonal offers and sensational savings on our website to save up 40% on overnight stays, 30% on Self-Parking & Admission, 30% on our NEW Ultimate Santa Experience, and up to $100 off Fire Pits & Igloos.
Our VIP Express Lane is available for overnight resort guests to reduce wait times at our rides and attractions (excluding ice skating or photos with Santa). We treat our overnight guests as true VIPs!
They are only included with hotel stays and are not available for purchase.
Valet your vehicle at the front drive and inform staff of your dining reservation. During dinner at one of our signature outlets, spend a minimum of $75 per vehicle to receive 50% off valet pricing, which includes up to 4 general admission wristbands to Christmas at the Princess. Lunch, event concessions and The Lodge are not included.
With a $75 spend any in our signature outlets, receive 50% off general admission for up to 4 wristbands by showing your same-day dinning receipt to the welcome kiosk in the Princess Plaza. Only valid same day of dining experience.
Yes! We have the Lodge, a pop-up restaurant, which is a quick service style restaurant and several pop-up concessions throughout Christmas at the Princess, such as Comet’s Caboose and Copper Canyon Kettle Corn. Get your favorite holiday cookies at Mrs. Claus’ Cookies, and stop by Kringle’s Kup for festive hot chocolate, coffee drinks, and more.
Dining at the Princess is a must on the elf list! Reservations are recommended for dining at Bourbon Steak, La Hacienda and Toro Latin Restaurant & Rum Bar, as outlets do reach capacity during the holiday season. Ironwood American Kitchen is walk-in only and no advance reservations are needed. To make a reservation, call 480.585.2694.
S’mores kits can be purchased for enjoyment at the pop-up shops and concession stands near S’mores Land in the Village, Twinkle Town and Winterland and roasted at any first-come, first-serve fire pit. By reserving a VIP fire pit or igloo, however, Santa will provide a s’mores kit to enjoy with your private experience.
Unfortunately, we do not offer gluten-free crackers, but you are more than welcome to bring in your own!
We recommend making all reservations at least one month prior to your visit. To make a reservation, call 480.585.2694.
Yes! Notify the valet staff who provide you with a different-colored wristband for those who wish to dine for the evening.
Tickets are included when you book your overnight stay with us. However, if you prefer to come only for the festivities, you can purchase tickets here. We encourage guests to book early before their preferred dates sell out. Don't forget to purchase your family's Ice Passes and Photos with Santa at the same time!
You are able to purchase an extra wristband online, or by calling the restaurant reservations team at 480-585-2964.
We do not recommend waiting to purchase tickets onsite. Christmas at the Princess is a ticketed event with limited availability and often sells out. Tickets can be purchased at on our website.
Once purchased, a confirmation email will be sent with QR codes for each ticket. Upon arrival to the property, for all self-parking admission tickets, follow the self-parking signs onto cottage terrace. A parking lot attendant will scan QR code(s) and give the wristbands. For ride share admission tickets, follow signs to the designated ride share drop off proceeded to the information booth in the Enchanted Plaza. The welcome elf will scan QRs code(s) and hand out wristbands.
Visit our ticketspice page and opt to resend the confirmation email to yourself from the green bar at the very top of the page. Upon clicking, it will prompt you to re-enter your email.
Ice skate rental and unlimited skating for the evening at the Desert Ice Skating Rink and Alpine Ice Trail. Valid in blocks of one hour skate session, based on capacity and availability.
Children 3 years of age or younger will receive entry into Christmas at the Princess without a fee.
You may reserve a VIP fire pit or igloo by visiting our seasonal events website or by calling the restaurant reservations team at 480.585.2964.
Additional tickets/wristbands may be purchased online at $20 each. Note: General admission ticket does not include parking on property.
It is $120 to valet park at Christmas at the Princess, and includes admission for up to 4 people. Please note this ticket package isn’t available online for pre-purchase and will be charged as you valet park at the resort front drive.
Just as we do at the North Pole, please check the weather before you get in your sleigh! Scottsdale nights are known for being beautiful, but if wintery weather does come our way, the festival will continue. Please plan accordingly. A $20 fee will apply for all date changes (subject to availability). The resort will be hosting Christmas at the Princess, rain or shine. There may be some disruption of ride schedule due to inclement weather, but the resort makes every effort to keep all rides and attractions open each night event scheduled, rain or shine.
No, as the resort event tickets are perishable (once the date is past the date cannot be re-sold), we will not be able to refund tickets after purchase. There is limited capacity each evening and once a guest purchases and removes a ticket from our inventory to sell, the ticket is not refundable.
Yes, there is a $20 date change fee, subject to ticket availability. You can utilize the chat feature on ticketspice or email SCP.Magicmemories@Fairmont.com to reschedule your visit.
No, Tickets are only valid for the day and date they are purchased for.
Please email a picture of the people that were in the photo, a description of what the people in the photo were wearing, the time of photos with Santa reservation, to SCPChristmasatthePrincess.DL@Fairmont.com and the team will send you your Photos with Santa image/s
Cash is not accepted anywhere throughout Christmas at the Princess, as we are a cashless event .Credit Card and Room charge is the only form of payment available to use.
Guests will be responsible for additional purchases of food, beverage, holiday decor and retail. Ice Passes, Photos with Santa, and VIP fire pit and igloo rentals all incur additional charges.
Photos with Santa tickets are $55 each
The ice pass is $40 each, The Ice Pass includes unlimited ice skating to both of our Ice rinks for one evening Valid in blocks of one hour skate time, Based on capacity and availability. (The Alpine Skate Trail & Desert Ice)
Includes: Up to 8 people per reservation, meet and greet with Mr. & Mrs. Claus, Elf Academy, and one digital photo (personal photos and videos are allowed and encouraged. Please share with us on Instagram!). Santa experiences?
Early in the holiday season and weekdays throughout the festival tend to be lighter in attendance. Be sure to check the 2022 Christmas at the Princess calendar for all the special events to make your visit even more special! On peak nights, allow an extra 20-30 minutes in travel time.
For a best value, share the ride! Admission/parking is $80 per vehicle, up to four guests, coming out to just $20 per person for admission! Another perk? Children under 3 receive complimentary access to the event! Or, here's a best value: dine in one any of the resort's restaurants, and with a $75 spend, receive 50% off valet parking and admission for up to four people! Or, an even better value? Spend the night with a holiday package and enjoy VIP early access to all of the attractions.
We understand budgets are important to families, today more than ever. We work hard to provide a variety of food and beverage options for all guests visiting Christmas at the Princess. Elf favorite? Mrs. Claus' fresh-baked cookies! Dinner entrees at the resort's signature outlets range from $25 to $45+. Concessions pricing at Kringle's Kitchen, Mrs. Claus' Cookies, Twinkle Town, The Village and The Lodge range from $5 to $16+. There is no cash accepted at the event. We would encourage our guests to check our site prior to our events to make sure they are best prepared to enjoy the evening.
For visitors self-parking, please follow all self-parking signs onto Cottage Terrace Dr. If you wish to valet park, please make way to the front drive of the hotel.
Overnight and restaurant guests should follow the signs to the front drive near the lobby and main entrance to valet. As a Christmas at the Princess evening visitor, either follow self-parking signage onto Cottage Terrace Dr., or navigate to the front drive to valet.
There are designated ride share locations, but make sure to stop at an information kiosk to purchase a wristband for access to the event and activities.
No, a Self-Parking ticket or valeting your vehicle is required to park on our facilities.