Frequently Asked Questions

Yes. We have transportation options for a private car, group transfers and car rentals.

Individual Guests - Transtyle Sedan
As Fairmont Scottsdale Princess' preferred individual service, our guests can arrive with ease.

• For advance reservations, please call 800.410.5479.
• To request pick-up from the airport terminal, look for the transportation board near the baggage claim area.
• The Fairmont Scottsdale photograph is featured with a direct telephone line to an operator who will send a vehicle upon request.

Group Transfers – Adventure And Experiences Department
Our in-house group provider will assist with group transfer arrangements.

• Professionally managed with up-to-date flight schedule monitoring.
• Individual, one-way transfer rates available upon request.
• Direct billing available to your Master Account with approved credit.
• Please contact them at 480.585.2646 or StudioF@fairmont.com.

Car Rental
Seamless travel starts here, with our exclusive car rental service from Go Rentals at Fairmont Scottsdale Princess. From luxury sedans to spacious SUVs, we offer a fleet of top-of-the-line vehicles to complement your stay in Scottsdale. Reserve online or visit our on-property representative in the lobby between 9:00 am - 4:00 pm daily.

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Request a Reservation

Find a lower qualifying rate online and we’ll match it and give you a 10% discount when you book directly through Fairmont Hotels and Resorts Global Reservation Center, subject to terms and conditions.

Yes. For an additional $50 per night, friendly dogs can enjoy the ultimate luxury dog friendly resort experience, complete with a plush bed, food bowl and water bowl, food mat, toys and treats. Our staff is available to assist with dog walking. For all pets, a charge of $150 cleaning fee is applied per stay. In the event extra servicing to the room is required upon check-out, additional fees apply.

Please contact the hotel directly and ask for the Leisure Service Department, at 480.585.7244 to make the necessary arrangements for your canine companion.

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All ALL - Accor Live Limitless - to enhance your travel experience at the Princess. Membership is complimentary and is designed to help you travel how you want to. Receive personalized benefits, privileges and savings to suit your travel needs, including complimentary internet, a welcome beverage, early check-in or late check-out, and more!

Join Today!

Yes. Reserve a cabana, daybed or day at one of our pools through Resort Pass.

Fairmont Scottsdale Princess also welcomes anyone to the resort to enjoy the restaurants, spa and shopping.

Yes. With 830 tons of white sand, Sunset Beach, Fairmont Scottsdale’s sixth and largest pool, is Arizona’s only white sand beach, complete with lounge chairs right in the sand under swaying palm trees.

Yes. Our pools are heated to a perfect 82 degrees during the winter months for year-round enjoyment.

Reservations are not required, but our restaurants do sell out. We recommend making reservations 2 weeks in advance. Call 480.585.2694.

• Make a Reservation at Bourbon Steak
• Make a Reservation at La Hacienda
• Make a Reservation at Toro Scottsdale

Fishing is available throughout the year, excluding during the Christmas at the Princess season due to holiday light installations.

Visit Trailblazers Family Recreation Center for fishing poles for any of our three catch-and-release lagoons. The two-hour loan includes pole, bait, tackle box and supplies for two hours. Available from 9 am - 5 pm.

The best way to view fireworks at the Princess are from our grounds as an overnight guest at our resort or after dining in one of our restaurants. Our fireworks are designed to be enjoyed from Sunset Beach and can also be enjoyed from Lagoon Lawn.

To explore employment opportunities with Fairmont, please visit our Careers website.

The hotel has three parking lots, one for each section of the hotel:

Resort Guests

Overnight valet service is $40 per evening. Self-parking is offered at $28 per night.

Visitors

Valet parking:

• Daily $26
• Overnight $40

Self parking:

• Daily: $28

Please Note: Valet parking fee does not apply to guests dining at Bourbon Steak, La Hacienda, Ironwood American Kitchen, Toro Scottsdale or guests visiting Well & Being Spa.

Parking rates subject to change due to seasonal events.

Check-in time is 4 pm.
Check-out time is 11 am.

Early check-in is available for a fee:
Before 10am- $100 fee
10am-2pm- $50 fee

Yes. To enjoy unlimited basic internet access in your guest rooms and resort public areas (wireless and wired), join ALL - Accor Live Limitless.

Yes. Mini refrigerators are available in all rooms. Microwaves may be available in select guest rooms complimentary, based on availability. Please inquire at time of reservation.

Yes. Our Guest Services team would be glad to stow your luggage and belongings securely in a temperature-controlled room prior to check-in or after check-out.

Yes, it is open from 6 am to 7 pm daily. Access to Fairmont Fitness Center is complimentary for all overnight guests.

Access to Well & Being Spa's fitness center and signature group fitness classes are available to guests receiving same-day treatments, staying in Fairmont Gold and Privado or with payment of daily Well and Being gym access fee. Additional charges may be applicable to certain fitness classes and activities.

Yes. Our full-service business center is located in the Princess Conference Center. The FedEx Office Print & Ship Center offers you virtually everything you need — from packing and shipping to signage, copying and last-minute office supplies.

Yes. Our Trailblazers Family Adventure Center is available for children ages 5 to 12 (teens are welcome as junior counselors) to experience a day filled with interactive activities, games, crafts and swimming. Each day of the week also features a themed activity.

Daily | 8:45AM–1PM

Without Lunch Hours: 8:45–12PM $55/child
With Lunch Hours: 8:45AM–1PM + $25 lunch fee per child + tax

In the afternoon, the whole family is welcome to enjoy Trailblazers Recreation Center – complimentary for resort guests.

Trailblazers also offers catch-and-release fishing, complimentary basketballs and interactions with our desert animal friends including Cecil the tortoise and Skittles the bearded dragon. For more information or to make a reservation, please call 480.585.7185.

Yes. We are pleased to offer a number of unique onsite shopping experiences at the Fairmont Scottsdale Princess.

• Anna J has some of the finest women's apparel and accessories collections in Scottsdale, including Lilly Pulitzer, Bailey 44, Tom Ford, Tory Burch, Chanel, and Louis Vuitton.
• Maverick features contemporary menswear brands such as John Varvados, Mizzen and Main, Peter Millar, Bugatchi, Ted Baker, and Tom Ford.
• Well & Being Lifestyle Boutique offers the best in skincare, athleisure wear, unique wellness gifts, and cutting-edge CBD products.
• Reflections is open seasonally and offers everything for family swimwear and on-trend pool accessories.
• Trailblazers Pool Shop is your destination for poolside fun with the latest water inflatables, mermaid tails, goggles and sun protection for the family.
• Provisions offers authentically local giftables, the latest in gourmet grab-and-go snacks, Starbucks coffee drinks and gelato and more.

Yes. We are fortunate to have TPC Scottsdale’s lush greens right in our backyard! TPC Scottsdale, home to the annual PGA Tour Waste Management Phoenix Open, has two championship-level golf courses.

Yes, Well & Being Spa is a 44,000 sq. ft desert retreat that offers an innovative fusion of energizing wellness and enlightened relaxation. Our spa was recently recognized as one of USA Today's "10 Best" Reader’s Choice Top 10 Winner Best Hotel Spa. From the exhilaration of Aerial Yoga to the tranquility of a customized aromatherapy massage, you’ll always go home feeling energized and empowered...ready to Live It Well.

Yes. We are delighted to offer five dining and cocktail outlets, plus pool bars at four of our six pools.

La Hacienda, Scottsdale's best Mexican restaurant experience, features a lighter, ingredient-driven approach to Mexican cuisine.

Bourbon Steak is an acclaimed Chef Michael Mina restaurant that represents the height of Scottsdale dining through contemporary American fare, with a focus on all natural, organic and hormone-free cuts of beef, poached and finished over the wood-burning grill.

Toro Scottsdale is one of celebrity Chef Richard Sandoval's Pan-Latin restaurants, overlooking the TPC Scottsdale Stadium course’s 18th hole and features breathtaking views of the McDowell Mountain range. Across Latin America, food is more than a meal. It's a celebration that's shared, savored and enjoyed. Offering a tantalizing blend of fire, flavor, and fervor, each meal is crafted with the same intensity and devotion as a love letter that culminates to transcend the senses beyond borders.

Ironwood American Kitchen is our main dining room, serving breakfast and lunch featuring wood-fired specialties, served in a warm and casual atmosphere.

The Plaza Bar is an indoor/outdoor living room lounge, welcoming guests to unwind with mixology-driven, signature craft cocktails on tap in the Princess Plaza.

Yes. The daily Resort Service Charge is $55 per room, per night (plus applicable tax). View Resort Fee details.

Yes, the resort is compliant with ADA regulations and offers a variety of ADA Accessible room types to welcome our ADA guests.

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Yes. The resort shuttle provides access to TPC Stadium and Championship Golf Courses and nearby Grayhawk Golf Club.

Scottsdale is your ideal weekend destination in Arizona. With the history of Old Town, the shopping frenzy at Fashion Square, and golf courses in a stone’s throw distance, Scottsdale should be on the top of your trip list year-round. Our quaint town also plays host to many seasonal festivities. Enjoy the holiday seasons with the fabulous Christmas festivities at Fairmont Scottsdale Princess.

Scottsdale is known as the World’s Finest Golf Destination, and that’s for a reason. The surrounding area hosts above 200 golf courses and the year-round sunny skies are ideal for golf tournaments. Make it a golf vacation at Fairmont Scottsdale Princess with the TPC Scottsdale Stadium and Championship courses right in our backyard!

Relax after your round with spa treatments and massages directed to heal your swing muscles.

All requests must be emailed to scp.donations@fairmont.com. All requests are reviewed by the Donations Committee.

Please note: If the resort is able to make a donation (typically an overnight stay) the gift certificate will be processed and sent to the contact prior to the event.

Due to the volume of requests we receive, we are unable to respond on whether a donation request is being granted.

To have a sense of what the committee is looking for, here are a few guidelines:

• Must be a 501c3 non-profit organization, preferably in the local community
• It must benefit a wide number of people
• When we donate, it often is for a silent auction for a fund-raiser
• We are unable to make cash donations
• Preferably charities that benefit children or families in need

May 24 - September 2, 2024

Arrowhead Point Fragrance Garden

• Thursdays - Saturdays | 5 - 10 pm

Dive-In Movies Sunset Beach

• Fridays & Saturdays | 8 - 10 pm

The Canteen Trailblazers

• Thursdays - Saturdays | 5 - 10 pm

Yes, the summer activities are offered Thursday through Saturday. See hours by activity below.

Arrowhead Point Fragrance Garden

• Thursdays - Saturdays | 5 - 10 pm

Dive-In Movies Sunset Beach

• Fridays & Saturdays | 8 - 10 pm

The Canteen Trailblazers

• Thursdays - Saturdays | 5 - 10 pm

All of the nostalgic summer activities are included with your stay and are complimentary and exclusive to our hotel guests.

No, summer activities are only open to overnight guests.

Arrowhead Point is available to hotel guests only. Stay with us this summer and enjoy a $100 daily resort credit when you book the Sip, Savor & Celebrate package.

Wristbands are handed out at check-in for all guests to be able to access the Arrowhead Point area, as well as access to all six pools on property.

Take good care of your wristband while staying at the resort! It is your pass to access all of the summer activities and the pools. We cannot replace any lost wristbands.

Guests receive wristbands for the total number of guests staying in the hotel room in conjunction with occupancy guidelines. Quantity of wristbands varies by room type.

• King bedroom: Up to 3 wristbands
• Queen/Queen bedrooms: Up to 4 wristbands
• Suites: Up to 5 wristbands

Additional wristbands are not available for purchase

Characters are located in the main lobby during a range of hours.

• Wednesday, Thursday & Friday 2-6 pm
• Saturday 10am - 6pm
• Sunday 10am - 2pm

Summer at the Princess is a cashless event. Credit Card and Room charge are the only forms of payment available to use.

S'mores kits will be available for purchase throughout event to enjoy at our first come first serve fire pits on property in the Arrowhead Point area.

8:30am - 5:30pm

If camp is not sold out and space is available, you may register your camper(s) 48 hours prior to the morning of the first day of the weekly camp session.

Our most popular discounts apply when campers enroll for multiple weeks of camp. The more you enroll, the more you save.

Enroll for multiple weeks for the best value.
2 weeks of camp will be $550 each, Save $50 per week.
3 weeks of camp will be $500 each, Save $100 per week
4+ weeks of camp will be $450 each, Save $150 per week.

Due to the limited availability and the popularity of the Summer Camp programs, there are no refunds for any camp programs. No-cancellation policy applies once registration is completed for a specific session. All camp reservations are non-refundable.

Unfortunately, Summer Camp at the Princess does not offer extended care hours.

All Campers will receive a complimentary morning and afternoon snack while at camp.

No. Lunch will be provided for all campers as part of our camp program. Our menu includes a variety of nutritious and kid-friendly options to ensure that every camper has a satisfying meal.

We group campers by age group to create a comfortable and engaging environment for everyone.

We have a no-electronic policy and kindly ask that campers do not bring personal phones or cameras to the camp. Our aim is to create an environment that promotes engagement with nature, fosters interpersonal connections, and encourages unplugged activities.  In case of emergency, the "Camp Director Phone" will be accessible during all hours of operation at 480.406.7073. 

We do require all children to have the ability to swim in a pool that is more than 4 feet deep to participate in water activities. 

We prioritize camper comfort and safety during high temperatures by providing shaded areas, scheduling outdoor activities during cooler times, encouraging hydration, promoting sun safety, and closely monitoring weather conditions. These measures ensure that campers can have a fun and safe experience even in hot weather.

We adhere to the Arizona state guidelines for camper-to-counselor ratios to ensure the safety and well-being of all campers. Our ratio of 20 campers per 2 counselors aligns with these guidelines and enables us to provide a high level of supervision, support, and engagement for each child.

We take misbehavior and bullying seriously and have robust protocols in place to address these issues swiftly and effectively. Our trained staff actively supervise campers, promote positive behavior through education and intervene immediately if any instances of misbehavior or bullying are observed. We prioritize open communication with parents and collaborate with them to address concerns and implement appropriate measures to ensure a safe and respectful environment for all campers.

We are committed to ensuring that all campers with food allergies can fully enjoy their time at camp. Please inform us of any specific food allergies your child has during registration. Our kitchen staff will then work to provide suitable alternatives, prioritizing your child's safety and well-being. 

While all our staff members are CPR and First Aid Certified, it's important to note that we do not have a full medical team on our camp property. We have protocols in place for emergency situations and work closely with local healthcare providers to ensure that our campers receive the necessary medical attention when needed.

Yes, our camp staff is certified in CPR and holds valid fingerprint clearance.

• Supervision: Camp staff members supervise pool activities continuously, enforcing safety rules and ensuring responsible behavior.

• Safety Rules: Strict safety rules are enforced, including no running on the pool deck, no diving in any pool area allowed, and compliance with Counselor’s instructions.

• Emergency Preparedness: Our staff is trained in water safety and emergency response procedures, equipped with necessary tools and communication devices.

We have a clear procedure for managing EpiPens and medications. Trained staff handle EpiPen use for severe allergies, ensure medication schedules are followed, and have protocols for emergencies. We prioritize open communication with parents to ensure a safe camp experience for all.

• EpiPen and medication must be currently not expired
• If medicine is required at a certain time please provide with medication

As a parent, you can set a specific time to call your child during their day camp experience. It's important to inform the camp counselor and management beforehand so that arrangements can be made to ensure your child is available for the phone call.  In case of emergency, the "Camp Director Phone" will be accessible during all hours of operation at 480.406.7073. 

No, the activities at camp vary each week to keep things exciting and engaging for our campers. We offer a diverse range of activities, including sports, arts and crafts, nature exploration, team-building exercises, enrichment, and more.

Our camp staff undergoes thorough qualifications to ensure the safety and well-being of our campers. Here are the key qualifications of our staff:

• Background check and Fingerprint Clearance Card
• CPR/First Aid Certification

• Appropriate Clothing: Comfortable and weather-appropriate clothing for outdoor
activities. Consider packing extra clothes in case of spills or accidents.

• Sun Protection: Sunscreen, sunglasses, and a hat to protect against sun exposure during
outdoor activities.

• Water Bottle: A reusable water bottle to stay hydrated throughout the day. We encourage
Campers to drink plenty of water.

• Closed-Toed Shoes: Comfortable and sturdy closed-toe shoes suitable for running and
outdoor activities.

• Swim Gear: If swimming is part of the camp activities include a swimsuit.

Yes, Summer Camp is open to the public, and we’d love to invite your children to enjoy the summer Fun. However, this is a ticketed camp, and we recommend purchasing in advanced before the groups fill. 

When you arrive for drop-off or pickup, please drive into the designated drop-off/pickup area. Ensure that you have your rearview mirror tag displayed with your child's name clearly visible. Our staff will be on hand to assist you, verify your identity, and guide you through the process. Curbside pick-up and drop off means that parents/guardians do not need to get out of their vehicles in the morning or in the afternoon during arrival and dismissal times. Camp counselors are prepared and ready to assist you and all of the campers in your vehicle as soon as you drive onto property. Please understand we have an extremely detailed yet organized drop off and pick up system to account for safety as well as attendance and efficiency.

Morning Drop-Off:
Starting at 8:30am campers will be greeted curbside and assisted by our camp staff who will open car doors and direct campers to the proper meeting location.
Campers should arrive no earlier than 8:30am as we are unprepared to safely welcome them onto campus.

Although parking spaces are available, we are completely prepared and equipped to have you drop off your camper in the carpool lane.

If you would like to park and walk your camper to the proper meeting location on the first day of camp, then please follow the proper signage on location to check in.

Afternoon Pickup:
There is never a reason to park your car to pick up your camper(s). Camp counselors are always on hand to assist you with the pick-up process to make your experience both efficient and safe, so please follow their lead.

Our camp welcomes children from 6 to 12 years of age.

To maximize your campers experience we recommend arriving at 8:30-9am. This will allow your camper to embrace all activities. You will need the full day to not miss any of the fun!

In the event that you are running late for drop-off or pick-up, please get in touch with us as soon as possible via the "Camp Director Phone" at 480.406.7073. We will ensure that your child is supervised and taken care of until your arrival. Your communication and cooperation are greatly appreciated to maintain a positive experience for everyone involved.

All spots are reserved at the time of online registration.

Yes, there is a $50 date change fee, subject to camp availability.

For any questions you might have, email our Camp Director, Michelle Maier, at Michelle.Maier@Fairmont.com. 

Christmas at the Princess is open nightly from November 22, 2024 through January 4, 2025.

Enjoy the festive holiday fun:

• Monday – Thursday | 5 – 10 PM

• Friday – Sunday | 4 – 11 PM

* Beginning December 18, daily hours are 4 – 11 PM

Depending on when a guest visits throughout the holiday season, it is certainly possible to experience all of the activities and attractions in the same evening. That said, with so much holiday cheer spread out throughout our 65-acre property, to fully enjoy the festival and not feel rushed, we recommend joining us for two evenings, or booking an overnight stay at the Princess to receive VIP Express Wristbands that cut down wait time for all attractions.

Yes, Christmas at the Princess is open to the public, and we’d love to invite you and all your family enjoys the Christmas magic. However, this is a ticketed event, and we recommend purchasing before you arrive to ensure availability. 

No. After delivering presents on Christmas Eve, Santa and his reindeer fly home to the North Pole to begin preparing for the next Christmas!

To maximize your experience we recommend arriving to the event as soon as the event opens. This will allow you to embrace all activities with no rush to get everything in. You will need the full night to not miss any of the fun!

Each ride has its own height requirement ranging from 36 inches to 54 inches. See the attractions page for specific details. For ice skating at Desert Ice, the only requirement is that they must be able to stand and skate on their own (skating walkers or skating assistance not available).

Sizes start at Junior Size 8 – Adult Size 15. We also offer adjustable double-bladed skates that attach over children’s shoes.

All characters are out in the park nightly. Once you’ve arrived on property, visit one of our information booths and they will happily provide you with a map showing the exact location of all characters. Don’t miss the signature character dance performance 5pm and 9pm nightly in the enchanted plaza!

Yes! Shopping at all of the resort’s retail stores will be available daily from 9 AM – 9 PM.

While we love your furry friends, they will only be allowed on property during the event if they are a service dog.

Access to all event venues is available. See bell staff upon arrival for tips and directions to maximize your event experience. Rides and attractions may have some limitations to help protect the health of those with disabilities.

Photos with Santa does require a ticket, but this also includes the Elf Academy, Mrs. Claus Christmas Carols as well as additional photo ops, and one digital photo with Santa. Personal photos encouraged with the use of phones.

Yes, Personal photos encouraged with the use of phones.

Overnight resort guests receive complimentary nightly admission to the festival and are provided VIP wristbands to use the express lane at the attractions.

Our VIP Express Lane is available for overnight resort guests to reduce wait times at our rides and attractions (excluding ice skating or photos with Santa). We treat our overnight guests as true VIPs!

They are only included with hotel stays and are not available for purchase.

Valet your vehicle at the front drive and inform staff of your dining reservation. During dinner at one of our signature outlets, spend a minimum of $85 per vehicle and receive complimentary valet parking. Event concessions and The Lodge are not included.

Yes! We have The Lodge, a pop-up restaurant, which is a quick service style restaurant and several pop-up concessions throughout Christmas at the Princess, such as Comet’s Caboose, Twinkles Takeout and Copper Canyon Kettle Corn. Get your favorite holiday cookies at Mrs. Claus’ Cookies, and stop by Kringle’s Kup for festive hot chocolate, coffee drinks, and more. Discover more!

Dining at the Princess is a must on the elf list! Reservations are recommended for dining at Bourbon Steak, La Hacienda and Toro Scottsdale, as outlets do reach capacity during the holiday season. Ironwood American Kitchen is walk-in only and no advance reservations are needed. To make a reservation, call 480.585.2694.

S’mores kits can be purchased for enjoyment at the pop-up shops and concession stands near S’mores Land in the Village, Twinkle Town and Winterland and roasted at any first-come, first-serve fire pit. By reserving a VIP fire pit or igloo, however, Santa will provide a s’mores board to enjoy with your private experience.

Unfortunately, we do not offer gluten-free s’mores kits.

Our restaurants experience high demand throughout the entire holiday season, we recommend making all reservations at least one month prior to your visit. To make a reservation, call 480.585.2694.

Yes! Notify the valet staff who provide you with a different-colored wristband for those who wish to dine for the evening. Call 480.585.2694 to make a reservation. Additionally, if you spend $85 at any of our signature outlets receive complimentary valet parking.

Tickets are included when you book your overnight stay with us. However, if you prefer to come only for the festivities, you can purchase tickets here. We encourage guests to book early before their preferred dates sell out. Don't forget to purchase your family's Ice Passes, Photos with Santa, and Aurora Ice: Christmas Classics tickets at the same time!

We do not recommend waiting to purchase tickets onsite. Christmas at the Princess is a ticketed event with limited availability and often sells out. Tickets can be purchased on our website. We recommend also purchasing parking ahead of time to avoid a surcharge for purchased at the gate.

Once purchased, a confirmation email will be sent with unique QR codes for each ticket. Upon arrival to the property, for all self-parking admission tickets, follow the self-parking signs onto Cottage Terrace. A parking lot attendant will scan QR code(s) and give the appropriate number of wristbands. For rideshare admission tickets, follow signs to the designated ride share drop off in the Enchanted Plaza. The welcome elf will scan QRs code(s) and hand out wristbands.

Visit our ticketing page and select "help links" at the top of the page to resend the confirmation email to yourself. Upon clicking, it will prompt you to re-enter your email.

Ice skate rental and unlimited skating for the evening at the Desert Ice Skating Rink. Valid in blocks of one hour skate sessions, based on capacity and availability.

Children 3 years of age or younger will receive entry into Christmas at the Princess without a fee.

You may reserve a VIP fire pit or igloo by visiting our ticketing website and selecting your fire table, igloo and other experiences of your choice.

Admission and parking are separate. It is $120 to valet park at Christmas at the Princess if you purchase before you arrive, and self parking is $35 if you purchase before you arrive. Please note, parking will be charged at a premium if you purchase on property. For the best value, purchase parking when you purchase your admission tickets ahead of time! Christmas at the Princess is a ticketed event with limited availability and often sells out.

Just as we do at the North Pole, please check the weather before you get in your sleigh! Scottsdale nights are known for being beautiful, but if wintery weather does come our way, the festival will continue. Please plan accordingly. A $20 fee will apply for all date changes (subject to availability). The resort will be hosting Christmas at the Princess, rain or shine. There may be some disruption of ride schedule due to inclement weather, but the resort makes every effort to keep all rides and attractions open each night event scheduled, rain or shine.

No, as the resort event tickets are perishable (once the date is past the date cannot be re-sold), we will not be able to refund tickets after purchase. There is limited capacity each evening and once a guest purchases and removes a ticket from our inventory to sell, the ticket is not refundable.

Visit our ticketing page and expand the red drop down menu at the very top of the page to access "Change My Ticket Date". You can also utilize the chat feature on our website or email us to contact one of Santa's helpers and reschedule your visit. Please note, if we are unable to switch the date of your ticket to the newly selected date, that date is sold out.

No, Tickets are only valid for the day and date they are purchased for.

Cash is not accepted anywhere throughout Christmas at the Princess, as we are a cashless event. Credit Card and Room charge is the only form of payment available to use.

Guests will be responsible for additional purchases of food, beverage, holiday décor and retail. Ice Passes, Photos with Santa, Aurora Ice: Christmas Classics, and VIP fire table and igloo rentals all incur additional charges.

Photos with Santa tickets are $50 each.

The ice pass is $35 each, and includes unlimited ice skating to Desert Ice Skating Rink for one evening, and valid in blocks of one hour skate time based on capacity and availability.

Includes: Up to 8 people per reservation, meet and greet with Mr. & Mrs. Claus, Elf Academy, and one digital photo (personal photos and videos are allowed and encouraged. Please share with us on Instagram!).

Early in the holiday season and weekdays throughout the festival tend to be lighter in attendance. Be sure to check the 2024 Christmas at the Princess calendar for all the special events to make your visit even more special! On peak nights, allow an extra 20-30 minutes in travel time.

For a best value, share the ride and purchase tickets ahead of time! Day of self-parking is $45 per vehicle compared to $35 when purchased ahead of time. Day of valet parking is $130 per vehicle compared to $120 when purchased ahead of time. Or, here's an insider tip: dine in one any of the resort's restaurants, and with a $85 spend, receive complimentary valet parking! Another perk? Children under 3 receive complimentary access to the event! Or, an even better value? Spend the night with a holiday package and enjoy VIP early access to all of the attractions.

We understand budgets are important to families, today more than ever. We work hard to provide a variety of food and beverage options for all guests visiting Christmas at the Princess. Dinner entrees at the resort's signature outlets range from $25 to $45+. Concessions pricing at Twinkles’ Takeout Mrs. Claus' Cookies, Dashers Donuts, Copper Canyon Kettle Co, La Hacienda Flaming Coffee & Churros,Twinkle Town, The Village, Winterland and The Lodge range from $5 to $19+. An Elf favorite? Mrs. Claus' fresh-baked cookies! There is no cash accepted at the event. We would encourage our guests to check our site prior to our events to make sure they are best prepared to enjoy the evening

For visitors self-parking, please follow all self-parking signs on Princess Blvd. If you wish to valet park, please make way to the front drive of the hotel.

Overnight and restaurant guests should follow the signs to the front drive near the lobby and main entrance to valet. As a Christmas at the Princess evening visitor, either follow self-parking signage onto Princess Blvd., or navigate to the front drive to valet.

There are designated ride share locations, but make sure to purchase your general admission wristband in advance at for access to the event and activities.

No, a Self-Parking ticket or valeting your vehicle is required to park on our facilities.